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questions about returns call: 1-800-950-9502
Items may be returned during the first 30
shipment, for credit as follows:
Defect or Error
Full return, full credit, including
original shipping and handling OR replacement
shipment at no charge (customer is responsible for
return shipping charges).
There is a 30 DAY period to Return,
receive a Refund on non-logoed and non-embroidered items. If
an item is returned for any reason other than a defect in material or workmanship,
there will be
a 25% restocking charge in addition to the customer paying the
cost of shipping the
item back to us.
All Returned and Exchanged merchandise
must be in new,
resalable, unused, undamaged condition, securely and correctly
original box & packing materials. A valid Return Authorization
Number (RA) is required and must appear in black ink on the return
• NO Returns, Refunds, or Exchanges are accepted on items with logos, monograms, or embroidery.
• NO Returns, Refunds, or Exchanges will be given for damaged,
abused, misused or incorrectly packed items.
We reserve the right to reject a Return, Refund, or Exchange
if the customer
fails to follow the proper return procedures, the item remains
in the customer’s
possession, customer fails to prove error in monogramming and
refuses to pay shipping costs, or the item is returned after
We reserve the right to inspect all claimed defective returns. In the event the product is determined to be non-factory defective a credit will be issued for the amount of the merchandise only, not to include any additional shipping cost incurred.
of closeout items are final. Only defective closeout items may
want to make sure you are a happy customer)
Your credit card will be credited
for your product upon receipt of the product in our Return